Refund policy

At AADAMYA, we take great care in checking and packing every order before dispatch.

Exchange Eligibility

We accept exchange requests only in cases where:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product received does not match the product ordered.

Any issue must be reported within 48 hours of delivery.

Unboxing Video

For damage, defect, missing items, or incorrect-product claims, customers are required to provide a clear, continuous unboxing video showing the unopened package, shipping label, and the product inside.

Claims without sufficient photographic/video evidence may not be accepted.

Non-Exchangeable Products

Products cannot be exchanged in the following circumstances:

  • Change of mind or personal preference.
  • The product has been worn, used, altered, or damaged after delivery.
  • Damage caused due to improper handling or storage.
  • Products without their original packaging, tags, or accessories.
  • Sale, clearance, or specially marked non-exchangeable items.
  • Products that are customized or made specifically according to the customer’s requirements.

Exchange Process

To request an exchange, please contact our customer support team within 48 hours of delivery with:

1. Order number
2. Clear photographs of the product
3. Unboxing video, where applicable
4. A brief description of the issue

Our team will review the request and guide you through the next steps.

Refunds

AADAMYA generally does not offer refunds for change-of-mind purchases. Where a refund is approved due to an eligible issue, the refund will be processed according to the payment method and applicable terms.

Shipping charges, where applicable, may be non-refundable.

Please note: All exchange/return requests are subject to verification and approval by AADAMYA.